Shipping policy
Shipping Policy
Last updated: April 12, 2026
At GripRelax, we are committed to providing fast and reliable shipping to our customers. We dispatch our products directly from our facility in Sydney, NSW to ensure the fastest delivery possible across Australia.
1. Order Processing
We aim to process and dispatch all orders within 1–2 business days. Processing times may vary due to:
- High order volume during peak holiday periods.
- Incomplete payment or verification.
- Incorrect or missing address details.
If we require further information to dispatch your order, we will contact you via email at support@getgriprelax.com.
2. Australian Shipping Times
We utilize trusted local carriers, primarily Australia Post, to ensure your package arrives safely and quickly. Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Australia Wide (Standard) | 2–5 business days |
*Please note: Delivery times are estimates and may vary slightly for remote areas or due to carrier delays beyond our control.
3. Order Tracking
Once your order has been dispatched from our Sydney facility, you will receive a confirmation email with an Australia Post tracking number. You can track your package directly through our website or the Australia Post portal.
4. Order Cancellation
If you wish to cancel your order, please contact us immediately. Because we process orders quickly to ensure